April 23, 2019BOGO Business On the GO! - mobile marketing

FAQ

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Frequently Asked Questions

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What is text messaging?

SMS (Short Messaging Service) also known as text messaging allows short text messages (160 characters) to be received and displayed on mobile phones.

Does BOGO NV provide data?

We do not provide data, however we do offer a short code which is extremely effective in collecting opt-in numbers and opt ins from your customers and can be used alongside any text marketing activity.

How much does it cost to send a message?

The cost depends on how many credits you want to buy; one credit equals one text message to one Suriname phone and the credits last indefinitely. The cost of our credit bundles can be found on our prices page.

Do I need a mobile phone?

You do not need a mobile phone; messages are sent and received from Messenger. It is all web based so you do not need to download anything. All you need is an internet enabled PC, Mac or Tablet.

Are there any contracts or commitments?

There are no contracts involved in running a Messenger account – it all works on a pay as you go basis, so you can send text messages with no hassle. If you purchase any inbound systems they have a minimum term of one month which is renewable.

Can I receive replies?

Yes you can. To receive replies, set your sender name to a valid mobile number, either your own mobile number or a Virtual Inbound Number which we can supply. If you use a sender name i.e. your company name, people cannot text back as the receiving phone cannot tell where the message originated without a phone number. Alternatively, for a few credits more you can use our Simple Reply Service. We will allocate an inbound number to each group of messages you send out, each message using 1.5 credits.

How do I see my received messages?

All the messages you receive online will appear in your Textlocal Messenger inbox. This inbox works just like your email inbox.

What is the cost of receiving replies
It cost’s you absolutely nothing to receive a reply however the sender will be charged at there standard network rate.

What is a keyword?

A keyword is a requirement when using any kind of shared number. The message must start with the keyword so the Textlocal system can direct the message to relevant person’s inbox. Try and keep your keyword as simple as possible to avoid mistakes.

What is a Short Code?

This is a four digit number which can receive text messages. BOGO owns the short codes 2646/2437 and 2929 only for dedicated customers.

Does a Dedicated Inbound Number need a keyword?

No one other than you uses your Dedicated Inbound Number so no keyword is required, although you can create keywords within your Messenger for various SMS marketing campaigns if you wish.

Can I receive text messages as an email?

All inbound message sent to Messenger will be automatically forwarded to you via email. You can select up to 20 email addresses for the messages to be forwarded to for each live inbox. This is free.

Can you forward a message I receive to my number?

Of course, we can automatically forward inbound messages to your handset. This costs 1 message credit.

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Help Desk

If you did not find your answer on our FAQ page. Please call our help desk.

We are available monday through friday during business hours.

T: +597 452082

A: DAVID SIMONSSTRAAT #59, PARAMARIBO, SA

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