Frequently Asked Questions
Select a question below to find the answer
SMS (Short Messaging Service) also known as text messaging allows short text messages (160 characters) to be received and displayed on mobile phones.
We do not provide data, however we do offer a short code which is extremely effective in collecting opt-in numbers and opt ins from your customers and can be used alongside any text marketing activity.
The cost depends on how many credits you want to buy; one credit equals one text message to one Suriname phone and the credits last indefinitely. The cost of our credit bundles can be found on our prices page.
You do not need a mobile phone; messages are sent and received from Messenger. It is all web based so you do not need to download anything. All you need is an internet enabled PC, Mac or Tablet.
There are no contracts involved in running a Messenger account – it all works on a pay as you go basis, so you can send text messages with no hassle. If you purchase any inbound systems they have a minimum term of one month which is renewable.
Yes you can. To receive replies, set your sender name to a valid mobile number, either your own mobile number or a Virtual Inbound Number which we can supply. If you use a sender name i.e. your company name, people cannot text back as the receiving phone cannot tell where the message originated without a phone number. Alternatively, for a few credits more you can use our Simple Reply Service. We will allocate an inbound number to each group of messages you send out, each message using 1.5 credits.
All the messages you receive online will appear in your Textlocal Messenger inbox. This inbox works just like your email inbox.
What is the cost of receiving replies
It cost’s you absolutely nothing to receive a reply however the sender will be charged at there standard network rate.
A keyword is a requirement when using any kind of shared number. The message must start with the keyword so the Textlocal system can direct the message to relevant person’s inbox. Try and keep your keyword as simple as possible to avoid mistakes.
This is a four digit number which can receive text messages. BOGO owns the short codes 2646/2437 and 2929 only for dedicated customers.
No one other than you uses your Dedicated Inbound Number so no keyword is required, although you can create keywords within your Messenger for various SMS marketing campaigns if you wish.
All inbound message sent to Messenger will be automatically forwarded to you via email. You can select up to 20 email addresses for the messages to be forwarded to for each live inbox. This is free.
Of course, we can automatically forward inbound messages to your handset. This costs 1 message credit.
